FAQ

Where do you ship?

Worldwide!

 

How long is the delivery time?

It depends of course of where you are but international shipping is between 1-3 weeks. All pieces are hand made upon request so please allow up to two weeks before shipping. If it’s important to receive your order sooner, please send an email to hello@msahlbergjewelry.com before placing your order to see if it’s possible.

 

How much are the shipping costs?

m.sahlberg jewelry offer free shipping wherever you are! For orders less then 100€ the parcels are sent by regular mail and all orders over 100€ are sent with tracking number.

 

Will I be charged duty or tax?

This is very rare but it’s possible. Duties and extra taxes will not be refunded by m.sahlberg jewelry. Please be familiar with your countries customs rules.

 

How can I pay?

m.sahlberg jewelry accepts payment via Paypal, which accepts most credit cards.

 

Can I return or exchange my m.shlberg jewelry?

Yes, returns of unused items in its original packaging can be returned within 14 days after purchase. Please contact m.sahlberg jewelry before returning any items. You are responsible for the return shipping cost and for the jewelry to return safely.

 

Do you gift-wrap?

All jewelry are packaged in an eco paper jewelry box with the m.sahlberg jewelry logo on, so it’s already done!

 

I love one of your necklaces, but I want it to be on a shorter/longer/different chain. Can you do this and how much will this cost?

Of course no problem, just send an email to hello@msahlbergjewelry.com and you’ll get all the info.

 

Can you make a custom-designed piece for me?

Yes custom orders are more then welcome, send your request to hello@msahlbergjewelry.com

 

What kind of materials do you use?

For most jewelry eco sterling silver 925 is used.

There's three types of chains (all nickel tested)

-100% recycled eco sterling silver chain

-Superior quality antique silvery CE-labeled brass chain made in France

-Heavy curb chain

For some of the necklaces m.sahlberg jewelry also use carefully selected crystals, semi precious stones and vintage icon pendants.

 

Why is there a white little pearl on some of your necklaces and chain bracelets?

The story behind the little white pearl goes back to 2012 when Mia first started to make jewelry. She was experimenting with different gems and pendants at her boyfriend’s family home in the south of France when his dad asked her if she wanted to have a look in their attic to see if she could find something useful to add to my jewelry. In the attic they kept a dozen of old suitcases that once belonged to an old friend that used to work for Coco Chanel in Paris in the forties and fifties. She found an amazing treasure of the lady's old sewing accessories, fabrics, buttons, beads and pearls that were used to create details on Chanel’s wonderful creations. And that’s where Mia found the little white pearl that, together with a stamped M charm, form m.sahlberg jewelry signature today!

 

How do I best take care of my m.sahlberg jewelry?

Silver and brass jewelry tarnish and the black oxidized layer fades over time and of repeated wear. If you want to slow down this process you should avoid contact with liquid and perfume, avoid wearing your jewelry in the shower, while sleeping or exercising, and remove rings before washing your hands. Storage your jewelry in a dark, dry place, preferably in jewelry boxes or plastic bags and separate each piece from the other.

 

I would like to sell m.sahlberg jewelry in my shop, is it possible?

How nice! Please send an email to hello@msahlbergjewelry.com and we’ll talk.

 

I’m a stylist/editor/blogger, can I borrow pieces for a shoot?

Of course! Please contact hello@msahlbergjewelry.com for details about how to borrow.

 

 

 

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