Shipping & Returns
All orders are packed by hand with love in eco-friendly jewelry boxes (ready to be gifted) and shipped from my atelier in France within 5 business days from purchase.
FROM THE 5TH TO THE 20TH OF AUGUST I'M ON HOLIDAY SO ALL ORDERS MADE BETWEEN THESE DATES WILL BE SENT BETWEEN THE 20TH AND 25TH. HAPPY SUMMER!
I offer free shipping on all orders to France and on all orderns that exceed 150€ in Europe and 200€ in the rest of the world. On orders less then 150€ you'll pay 5€ if you live in the European Union, 8€ to the rest of Europe and for orders less then 200€ you will pay 10€ in shipping cost to the rest of the world.
You will receive an email with your package’s tracking number once your order has shipped from the atelier. The packaging is environmentally friendly and FSC marked.
M.SAHLBERG jewelry is not responsible for the payment of duties and taxes imposed by the country where the order is delivered.
In the unlikely event that you are unhappy with your purchase, exchanges and refunds are accepted until 14 days after the jewelry is received. Please contact firstname.lastname@example.org to get all information needed. Sale, discounted and custom jewelry are final sale and ineligible for exchange.
Proof of shipment, including tracking number, must be provided by the customer to M.SAHLBERG jewelry. All costs associated with returns are the responsibility of the customer.
Items must be returned in perfect condition, unused and returned inside the original M.SAHLBERG jewelry box. Please secure the original packaging inside another carton box to avoid any damage on the M.SAHLBERG jewelry packaging or items when shipping back.
M.SAHLBERG jewelry reserves the right to reject any returned items that do not meet the above requirements.
All returns that are shipped back within the 14-day time period and that are fulfilling the above requirements, will be refunded to the original form of payment unless otherwise agreed.